• Customer Service Representative

    Job Locations US-CA-Sacramento
    Req No.
    2018-1341
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    The Customer Service Representative is responsible for answering incoming calls for Service/Technical Services team and field accordingly to optimize the client experience.  The ideal candidate will have the ability to work in a fast paced, customer centric environment that is committed to delivering superior service in a timely fashion.

     

    Responsibilities

    Responsibilities include, but are not limited to the following: 

    • Answer incoming phone calls for Technical Services team and field accordingly to ensure the client experience is optimized.
    • Issue management skills and ability to prioritize tasks.
    • Ability to fill in for the other team members when they are not available (i.e. sick or out in the field).
    • Must be able to be a self-starter.  Take the initiative when issues or tasks, normally performed by others (or not) present themselves, plan a course of action and see it through.
    • Set up service orders for technicians, sales team.
    • Invoice service, testing, inspection and monitoring orders and e-mail the invoices to appropriate client.
    • Complete contract forms, request insurance certificates, and process pre-liens as required.
    • Work with Corporate Collections Team to ensure the collections of invoices is timely.
    • Establish monitoring agreements.  Reconcile the monthly TMS charges to the established accounts.
    • Must be able to go the extra mile and welcome challenges and opportunities to learn and/or better themselves.
    • Schedule and complete project start-ups and all the paperwork that they entail.
    • RMI coordination with UL certification, testing and inspection schedule.
    • Drop off and pickup plans from local jurisdictions to expedite the permit submittal process.
    • Manage fire alarm testing paperwork and file structure.

    Qualifications

    Qualifications include, but are not limited to the following:

     

    Must have: 

    • Good computer skills ( Microsoft Dynamics, Microsoft Excel, Microsoft Work, Microsoft Outlook,)
    • Good communication skills.
    • Dependable, self-starter, good attitude, good work ethic, ability to work with many different personalities and management styles.
    • Clean driving record.

    Preferred: 

    • Technical Systems/Construction background, Enterprise Resource Planning (ERP) software.
    • Problem solving

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